Field Service Engineer and Service Line Technician HBS

Field Service Engineer and Service Line Technician HBS

To maximize customer satisfaction and operational efficiency in the Home and Business division's service line, directly contributing to customer retention and positive word-of-mouth referrals by swiftly resolving remote technical issues and building lasting business relationships. This includes to solve remote technical issues, establishing and maintaining proper business relationships with customers as well as performing necessary administrative duties for the Home and Business division.

Your contribution to the big picture

1. Service Line & Technical Support (Email): Directly resolves customer issues, impacting satisfaction and retention. Identifies potential upsells/cross-sells. Collects data for service/product improvement.

2. Expertise knowledge of SMA products and services: Enables efficient problem-solving, builds customer trust, and identifies sales opportunities. Essential for training and maintaining a competitive edge.

3. On-Site services (high specialization/commissioning): Ensures successful product implementation, fostering customer satisfaction and future business. Opportunity to promote service agreements.

4. On-Site services (SMA inverter maintenance - Service Agreements): Secures recurring revenue and builds long-term customer relationships. Proactive maintenance prevents issues and identifies upsell opportunities.

5. Specialized knowledge & solution optimization: Improves product reliability and service processes, enhancing competitiveness and potentially leading to new service offerings.

6. Training to Customers: Increases customer self-sufficiency and satisfaction, reduces support calls, and fosters loyalty. Can be a platform for introducing further services.

7. Second Level Incident Analysis & Senior Expert: Resolves complex issues minimizing customer downtime and maintaining trust. Contributes to knowledge sharing and product improvement.

8. Key employee in the organization: Directly impacts customer satisfaction and contributes to revenue protection and growth through effective service delivery and potential leadership. Service line for SMA devices that belong to the local install base, with any technical issue. Also, technical support through the local Service e-mail account.

Your required training

Degree required on Electrical or Electronics Engineer,

Knowledge in Industrial Communications, as a plus Telecommunications Degree,

Knowledge of Solar Technology,

Work experience performing in a similar role.

Required relevant professional experience > 5 years

Your other specialized skills 

Technical Foundation:

· Deep knowledge of SMA products (Home & Business) and strong understanding of electrical principles.

· Proficiency in troubleshooting and diagnostics (remote & on-site). High ability to analyze service data and good experience with remote support tools.

· Skills in on-site service, repair, and commissioning. With understanding knowledge of service agreements.

Customer Interaction & Communication:

· Strong customer focus and dedication.

· Excellent verbal and written communication and active listening skills.

· Solution-oriented problem-solving and high ability to build positive relationships.

Organization & Efficiency:

· Strong time management and prioritization and attention to detail.

· Effective problem management.

· Adaptability and flexibility.

· Proactive approach and initiative.

Commercial Awareness:

· Excellent Understanding of how service impacts business goals.

· Language proficiency relevant to the region. And additional English knowledge

What You’ll Gain from Joining SMA 

• Gain in-depth knowledge of solar energy technologies from industry pioneers
• Collaborate daily with leading experts in the renewable energy sector
• Benefit from flexible working hours to support work-life balance with a hybrid work model
• Access ongoing professional development opportunities and training
• Be part of a purpose-driven company focused on sustainability and the energy transition
• Join a diverse, inclusive, and mission-oriented team

#bethechange We look forward to receiving your application.

Your contact is Victor Lara| Service Director HBS SEU/WEU | victor.lara@sma-iberica.com

SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.