Goal of the role

The role aims to ensure the efficient and effective management of logistics, stock, and order handling processes related to time and material. You will collaborate on the preparation of service quotations, billing activities, and debt collection processes.

Initially, the role will have a particular focus on the Italian market and coordination, where you will not only work on processes but also on projects such as the renewed logistics partner for Italy.

Secondly on a project basis, you will initiate the launch of potential improvements across specific countries, and later South and Western European region (Benelux, France, UK, Italy and Spain), overseeing the flow of spare parts and materials, including obsolete and faulty units, while ensuring accurate documentation and compliance with internal procedures.

The role will eventually regroup all time and material related resources.

Responsibilities

This role consists of many tasks aligned to the maturity of our operations

Initial Phase: Italy-Focused Role

The role begins with a primary focus on the Italian market. The individual will be responsible for the function's day-to-day operations and strategic needs within Italy. This involves gaining deep expertise in local regulations, market dynamics, and operational specifics. This initial phase establishes a strong foundational base and a point of contact for the Italian business as well as collaboration with our German HQ to get improvements started.

Transitional Phase: Project-Based Expansion

This phase marks the shift from a local to a multi-regional scope. The role will take on cross-functional projects aimed at identifying synergies—opportunities for collaboration, efficiency, and shared best practices—across Italy, Spain, France, Belgium, the Netherlands, and the UK. The goal is to analyze potential benefits, such as streamlined processes, shared resources, or unified strategies. You will act as a linking pin between the countries and the identified strategies, act as a project leader, gathering data, coordinating with stakeholders in each country, identifying and mitigating risks and presenting findings to build a case for centralization or other potential solutions.

Vision for the future: Centralized Regional Department

The culmination of the project work results in the formation of a single, centralized department, based on findings. The individual's role would likely evolve into a managerial or senior position within this new department, overseeing or contributing to the implementation of the identified synergies. The goal is to achieve interchangeability, where processes, knowledge, and team members can be easily shared and moved across different countries, creating a more agile and unified operational model.

To be successful in this role we are looking for an ambitious individual that will enlarge his/her competencies over time

• Operational management of logistics: receiving, storing, and shipping materials
• Planning and coordinating technical interventions in the field
• Assigning technical resources based on skills and geographic area
• Monitoring spare parts availability and managing reorders
• Issuing transport documents and handling customs procedures (if required)
• Updating customers on the status of shipments and interventions
• Collaborating with the purchasing department for strategic procurement
• Monitoring service KPIs (SLA, delivery times, first-time fix rate)

Requirements:

• Technical diploma or degree in logistics/management
• 3–5 years of experience in logistics, planning, or service roles
• Knowledge of main IT tools (ERP, WMS, CRM)
• Experience in project and Change Management or the willingness to learn
• Intermediate experience in process design and project methodologies

Attitude:

• Flexibility and ability to manage priorities
• Teamwork and resource coordination
• Proactivity and results orientation
• Strong organizational and problem-solving skills
• High ability to understand processes and project from start to completion
• Good communication skills and customer orientation with a strong understanding of intercultural alignment
• Abilty to identify stakeholders, create consent or mitigate risks with a positive though realistic approach
• Hands -on approach - over time delegate and manage a team: inspire trust with a focus on delivery

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Il tuo contatto è Simona Plebani SMA Italia S.r.l.. Per qualsiasi domanda puoi rivolgerti a JobsSMAItalia@SMA-Italia.com

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