Role Objective

The Application Engineer Home & Business Solution provides technical and application consultancy to a variety of stakeholders in the photovoltaic industry, including installers, designers, investors, and system owners. This role involves supporting pre-sales activities, coordinating with the sales team, managing product orders, and contributing to the company's technical knowledge base through event participation and training sessions.

Key Responsibilities

• Provide telephone consultancy in the technical and application areas during the pre-sales phase, helping installers, designers, investors, or system owners.
• Verify, after providing technical support to customers, that the product order has been placed by our partner.
• Support the sales network (Sales Engineers and distributors) by performing system dimensioning for photovoltaic installations.
• Provide specialist consultancy on storage systems and off-grid solutions.
• Propose product and service purchases (outbound) and guide installers’ purchasing needs to the sales network.
• Enter data from calls into the database for the processing of statistics and reports.
• Collect and manage customer complaints, ensuring they are addressed promptly.
• Participate in events organized with distributors, attend industry fairs, and contribute to Solar Academy training sessions.

Requirements

• Experience in the photovoltaic or electrical sector, particularly in technical consultancy.
• Strong knowledge of photovoltaic systems, storage solutions, and off-grid configurations.
• Excellent communication skills, both written and verbal, to provide clear and effective support to customers and internal teams.
• Experience working with sales teams and providing technical support for product specifications and system dimensioning.
• Ability to analyze customer needs and propose suitable products and services.
• Organizational skills to manage multiple tasks, including database entry and reporting.
• Proactive and customer-oriented approach, with a focus on providing high-quality service.
• Willingness to participate in events and trainings to further the company’s knowledge base and product outreach.

Ready for your next career move?

We look forward to receiving your application!

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

Your recruiting contact:

Simona Plebani | SMA Italia S.r.l.

∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.