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Title:  Technical Customer Service Specialist (m/k)

Location: 

Krakow, PL

Company:  SMA Magnetics Sp. z o.o.

"We were the first company to introduce PV inverters to the residential market in Japan that can withstand the harsh climate there — products that make change happen. And we were part of it."

Joanna Marienhagen, head of product Management at SMA

ENERGY THAT CHANGES: SMA Magnetics Sp. z o.o. is a member of SMA Solar Technology A.G. Group the World leader in PV energy conversion and energy management systems that sets the benchmark for innovative and environmentally friendly technologies. SMA builds the highest efficiency products with significant market footprint.

Would you like to play a part in shaping the energy supply of the future? Welcome to SMA.

be energy. We are developing dynamically, we realize ambitious tasks, and among our employees we value creativity, initiative and attitude to good cooperation.

What can you expect when you join our team?

  • Employment contract in an international company with an established market position,
  • Attractive salary,
  • Extensive onboarding process - during which you will get to know our company from the inside,
  • Benefits package:
    1. Multisport sports card,
    2. medical care for the employee with the possibility to extend the package with family members,
    3. group insurance,
    4. financial bonuses for vacations,
    5. meals with employer subsidy,
    6. fruity tuesdays,
    7. internal and external training,
    8. programs for development of employee skills as required by the organization:
      1. co-financing of language courses,
      2. financing of higher education.
  • Unusual combination of family atmosphere with international standards and professionalism.

For more information click here:https://www.sma-magnetics.com/en/career.html

Technical Customer Service Specialist (m/k)

Category:  Service

 

Currently we are looking for:

Technical Customer Service Specialist (m/k)

 

Location: Opolska, Kraków

 

 

Purpose of the position:

             

Providing the high-quality technical customer support through the SMA technical after sales support Service Line.

 

 

Your role:

  • Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshoot-ing skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG
  • Provides technical support on several SMA product and customer groups,

  • Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path,

  • Compliance with the work regulations and company policies and procedures.

  • Carrying out other instructions of the supervisor in accordance with the law and within the agreed type of work.

 

 

 

What we require:

  • Experience in one of the below fields:
      • Electronics Technician
      • Electrician
      • Electronics Technician for Building System Integration
      • Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
      • Information Electronics Technician
      • Radio and Television Technician, Mechatronics Technician
  • Basics of electrical engineering: Ohm's law, direct current, alternating current, electrical circuits, electrical components,

  • PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage, 

    and e-mobility systems, standards and normative requirements,

  • Basic knowledge of mathematics: Basic arithmetic operations, basic quantities/units, multiples and parts of units, mathematical signs,

  • Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi, Bluetooth, RS485), internet web browsers

  • Knowledge of IT systems and programs

    • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams
    • Salesforce Service CRM & Master Data Record Keeping is a bonus
  • German – Advanced, min.B2
  • Customer focus and a service-oriented attitude,

  • Excellent interpersonal and communication skills are required,

  • Ability to communicate on the phone and online with customers while taking detailed notes is required,

  • Ability to analyse and solve technical problems and to protocol these steps,

  • Ability to find out the root cause of a failure,

  • Ability to work under time pressure and stress.

 

 

 

Ready for your next career move?

 

We look forward to receiving your application!

 

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

 

Your recruiting contact:

Kamila Dziedzic | SMA Magnetics Sp. z o.o.

#SMA Magnetics Sp. z o.o.

 

∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.

 

Apply now »