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Title:  Service Desk Agent - Network (m/k)

Location: 

Krakow, PL

Company:  SMA Magnetics Sp. z o.o.

Join Us in Shaping the Future of Energy! SMA Solar Technology AG is a global leader in providing innovative solutions for generating, storing, and using renewable energies. For over 40 years, we’ve been at the forefront of the energy transition, developing groundbreaking technologies that drive the global shift towards sustainable energy.

As part of our strategic expansion, the new branch in Poland is growing. SMA Multi Shared Services Center

Join our Team in Kraków and contribute to the future of energy!

What We Offer:

  • The opportunity to be part of a global leader in renewable energy
  • Employment contract in an international company with an established market position,
  • Attractive salary,
  • Extensive onboarding process - during which you will get to know our company from the inside,
  • Benefits package
  • Collaboration with inspiring personalities who share a passion for sustainability

If you are motivated to contribute to the future of energy and want to be part of a forward-thinking company, we encourage you to apply for open positions and stay updated on our journey. Join SMA, where your expertise and passion will truly make a difference.

We are looking for Service Desk Agent - Network who will be responsible for providing remote technical support, troubleshoot basic IT and network-related issues.

 

This is what your typical everyday life looks like:

  • Receive and log incoming service requests via phone, email, or self-service portal.
  • Perform initial diagnosis and resolve common technical and network-related issues (L1 scope).
  • Reset passwords and manage basic user access rights.
  • Troubleshoot network connectivity issues including IP conflicts, VPN access problems, and DNS/DHCP errors.
  • Assist users with network access setup and configuration.
  • Use diagnostic tools such as ping, tracert, ipconfig to analyze network problems.
  • Classify and escalate tickets to 2nd or 3rd line support teams as necessary.
  • Document known issues and solutions in the knowledge base.
  • Monitor ticket queues and ensure service levels (SLAs) are met.
  • Communicate with users to provide updates and resolution statuses.
  • Collaborate with the network team to escalate and resolve complex network incidents.

 

 

Skills you need for the role:

  • Familiarity with ITIL processes.
  • Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience using network diagnostic tools and remote desktop support tools.
  • Basic understanding of firewalls, routing and switching.
  • Certifications such as CompTIA Network+ or Cisco CCNA are a plus.
  • Experience using ticketing systems (e.g., JIRA SD).
  • Minimum 1 year of experience in a similar support role
  • Experience in corporate or SSC/BPO environments is a plus.
  • Proficiency in English min. B2 (C1 is a plus),
  • German language skills are a plus.

 

#bethechange We look forward to receiving your application.

Your contact is Kamila Dziedzic | HR Specialist SMA Magnetics Sp. z o.o.  

 

∗ SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.

Apply now »