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Tytuł:  Service Desk Agent (m/k)

Lokalizacja: 

Krakow, PL

Obiekt:  SMA Magnetics Sp. z o.o.

Join Us in Shaping the Future of Energy! SMA Solar Technology AG is a global leader in providing innovative solutions for generating, storing, and using renewable energies. For over 40 years, we’ve been at the forefront of the energy transition, developing groundbreaking technologies that drive the global shift towards sustainable energy.

As part of our strategic expansion, the new branch in Poland is growing. SMA Multi Shared Services Center

Join our Team in Kraków and contribute to the future of energy!

What We Offer:

  • The opportunity to be part of a global leader in renewable energy
  • Employment contract in an international company with an established market position,
  • Attractive salary,
  • Extensive onboarding process - during which you will get to know our company from the inside,
  • Benefits package
  • Collaboration with inspiring personalities who share a passion for sustainability

If you are motivated to contribute to the future of energy and want to be part of a forward-thinking company, we encourage you to apply for open positions and stay updated on our journey. Join SMA, where your expertise and passion will truly make a difference.

We are looking for Service Desk Agent who will be responsible for providing remote technical support, troubleshoot basic IT issues, and manage service tickets efficiently.

 

This is what your typical everyday life looks like:

  • Receive and log incoming service requests via phone, email, or self-service portal.
  • Perform initial diagnosis and resolve common technical issues (L1 scope).
  • Reset passwords and manage basic user access rights.
  • Classify and escalate tickets to 2nd or 3rd line support teams as necessary.
  • Document known issues and solutions in the knowledge base.
  • Monitor ticket queues and ensure service levels (SLAs) are met.
  • Communicate with users to provide updates and resolution statuses.

 

 

Skills you need for the role:

  • Familiarity with ITIL processes.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience using ticketing systems (e.g., JIRA SD).
  • Ability to work remotely with end-users (e.g., using remote desktop tools).
  • Minimum 1 year of experience in a similar support role
  • Experience in corporate or SSC/BPO environments is a plus.
  • Proficiency in German and English min. B2 (C1 is a plus).

 

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Twój kontakt to Marcin Wszolek | HR Specialist

 

∗ SMA dąży do różnorodności i równości szans - bez względu na płeć, wiek, pochodzenie, religię, niepełnosprawność czy orientację seksualną.

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