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Title:  Head of Process Management Sales & Service

Location: 

Kassel, DE




"To sustain quality you constantly need fresh ideas because technological advances underpin change in the energy industry."

Lisa Sophie Schmid and Faruk Kara, Quality Managers at SMA

ENERGY THAT CHANGES: Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

Would you like to play a part in shaping the energy supply of the future? Welcome to SMA.

be energy. Your energy can thrive with us. Respond to changes in an active, bold and targeted way.
#equalopportunities#developmentopportunities#talentmanagement

be flexible. Conditions can change, so our work schedule models offer you a solution.
#flexibleworkinghours#remoteworking#parttimeopportunities

be family. A sense of community and camaraderie is important to us. We offer work-life-balance.
#vacationcare#familyservices#emergencychildcare

For more information click here: https://www.SMA.de/en/career/

Head of Process Management Sales & Service

The Head of Process Management Sales & Service* is responsible for defining, implementing and optimizing Sales & Service processes to increase customer satisfaction as well as SMA's efficiency. This position is not bound to the Kassel/Niestetal site and can be fulfilled partly in  working from home or from one of our SMA EMEA sites (Belgium, France, Italy, Poland, Spain, South Africa, UK). 

 

Your contribution to the big picture

 

  • You will be leading the global team "Process Management Sales & Service" with approx. 12 employees
  • You will have the overall responsibility for further developing E2E processes with corresponding measures and initiatives
  • You will coordinate with all relevant stakeholders globally and promote cross-functional coordination with other functional areas.
  • You will play an important role in the "Digital Core" program within the framework of digitalization at SMA, in particular by defining and communicating priorities

 

Your skills are in demand

 

  • A university degree (Master's, Diploma) in the fields of economics/business administration, industrial engineering, or a comparable background
  • Many years of (international) professional experience in process management, ideally in a comparable position
  • Know-how in the management and control of cross-functional, global processes
  • Fluent English, at least basic German language skills
  • Great communication skills and confidence to solve even challenging situations in the context of process management

 

#bethechange We look forward to receiving your application.

Your contact is Mr. Couvreux | Global HR Business Partner | Telephone: +49 561 9522-0

 

∗ SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.

ENERGY THAT CHANGES: Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

Would you like to play a part in shaping the energy supply of the future? Welcome to SMA.

be energy. Your energy can thrive with us. Respond to changes in an active, bold and targeted way.
#equalopportunities#developmentopportunities#talentmanagement

be flexible. Conditions can change, so our work schedule models offer you a solution.
#flexibleworkinghours#remoteworking#parttimeopportunities

be family. A sense of community and camaraderie is important to us. We offer work-life-balance.
#vacationcare#familyservices#emergencychildcare

For more information click here: https://www.SMA.de/en/career/