Service Manager

The role will be placed in Istanbul, hired in a growing team, and reporting to Sales Director for Turkey.

Key responsibilities:

• Leads the service organization in Turkey in coordination with the SMA service partner.
• Ensures and optimizes all service processes.
• Creates a flexible organization ready for growth as well as seasonal variation.
• Exhibits our first-class service approach to the customer in order to support business development.
• Monitors and ensures the Service team’s key performance indicators.
• Ensures strong partnership with the SMA service organization.

Qualifications & Requirements:

• Bachelor’s degree in electrical engineering or any educational training in the electro-technical field with proven experience in professional customer after-sales service management
• At least three years of experience in a similar leadership role
• Good understanding of high voltage and measurement equipment, the local energy market as well as occupational health and safety regulations
• Proficiency in MS Office and SAP; a basic understanding of IP network technology would be advantageous.
• Class B driver’s license
• Willingness to travel around the country and attend training in Germany as required.
• Very good Turkish and English language skills; German language skills would be an asset.
• Excellent communication skills and being able to interact with customers in a positive and professional manner.
• Good independent work skills and highly organized
• Strong analytical and conceptual skills

#bethechange Siamo ansiosi di ricevere la tua candidatura.

Il tuo contatto è Simona Plebani. Per qualsiasi domanda puoi rivolgerti a JobsSMAItalia@SMA-Italia.com

∗SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.