Title: Customer Experience Engineer
Bangalore, KA, IN
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ENERGY THAT CHANGES: Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide. Would you like to play a part in shaping the energy supply of the future? Welcome to SMA. be energy. Your energy can thrive with us. Respond to changes in an active, bold and targeted way. be flexible. Conditions can change, so our work schedule models offer you a solution. be family. A sense of community and camaraderie is important to us. We offer work-life-balance. |
Description:
Are you passionate about renewable energy, system testing, and end-to-end solution validation? As a Customer Service Engineer, you will play a critical role in bridging hardware and software by designing realistic test and simulation environments for photovoltaic (PV) systems and digital platforms. You will enable development teams to validate real-world scenarios—ensuring seamless integration across inverters, mobile applications, portals, and visualization tools.
This role is ideal for professionals who enjoy hands-on system setups, problem-solving, and working at the intersection of engineering, testing, and customer-focused solutions.
Key Responsibilities
• Design realistic PV test and simulation environments
Create end-to-end scenarios that reflect real-world customer use cases, enabling developers to test software, hardware, and system interactions effectively.
• Support installation, commissioning, and simulation activities
Assist with lab and field setups, including inverter commissioning, simulation tools, and validation of operational scenarios.
• Enable seamless hardware–software integration
Ensure smooth interaction between PV inverters, mobile apps, web portals, and visualization platforms across test environments.
• Configure and maintain network and lab environments
Design, set up, and troubleshoot network configurations required for testing distributed PV and software systems.
• Collaborate with cross-functional teams
Work closely with developers, testers, product managers, and R&D teams to support testing, integration, and issue resolution.
Required Qualifications
• Experience with simulation and testing of renewable energy systems
Strong understanding of PV system setups and hardware–software integration testing methodologies.
• Technical expertise in system and network configuration
Ability to design and manage lab networks and test environments for complex system validation.
• Proficiency in Java and test automation tools
Hands-on experience with Java for backend and integration tasks, and Playwright for automated testing of web and mobile applications.
• Strong troubleshooting and analytical skills
Proven ability to diagnose system issues across hardware, software, and network layers.
• Excellent communication and documentation skills
Ability to clearly document setups, test scenarios, and findings, and communicate effectively with technical and non-technical stakeholders.
Preferred Qualifications
• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related discipline
• Experience working in renewable energy labs or PV system R&D environments
• Exposure to IoT platforms, cloud-based monitoring, and data visualization tools
• Familiarity with mobile app and portal configuration for energy systems
• Experience collaborating in agile, cross-functional development teams
Join us in shaping reliable, customer-focused renewable energy solutions through high-quality testing and system integration.
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#bethechange We look forward to receiving your application. ∗ SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation. |